Privacy Policy

Oclave Travels & Tours (Pvt) Ltd
Effective Date: June 7, 2026
At Oclave Travels & Tours (Pvt) Ltd, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website, book our tour packages, or communicate with our team.
1. Information We Collect
To provide you with seamless travel services, we may collect the following types of information:
    • Personal Details: Your full name, age, gender, nationality, and passport details (when required for bookings).
    • Contact Information: Your email address, telephone numbers (primary and secondary), and billing/residential address.
    • Travel Preferences: Information regarding your chosen tour packages, itinerary requests, dietary requirements, or medical conditions that impact your travel.
    • Interaction History: Records of emails, WhatsApp messages, phone calls, or social media inquiries exchanged with our team.
    • Technical Data: Non-personally identifying information collected automatically when you visit our website, including your IP address, browser type, and cookies.

2. How We Use Your Information
We use the collected information strictly for business-related operations, including:
    • Processing and fulfilling your travel reservations, hotel bookings, and transportation arrangements.
    • Communicating with you regarding your travel itinerary, quotes, or updates.
    • Providing personalized customer support and responding to your inquiries.
    • Improving our website, tour offerings, and overall customer service.
    • Complying with local and international legal, security, and immigration obligations.

3. Data Sharing and Disclosure
We value your trust and do not sell, trade, or rent your personal information to third parties. We only share your data under the following circumstances:
    • Service Providers: With hotels, transport providers, local tour guides, and activity coordinators explicitly involved in fulfilling your reservation.
    • Legal Requirements: When required by law enforcement, governments, or customs and immigration authorities for safety, security, and border control.
    • Business Protection: To protect and defend the rights, property, or personal safety of Oclave Travels & Tours (Pvt) Ltd, its staff, or the public.

4. Credit Card and Payment Security
    • Direct Payments: We utilize secure, authorized payment gateways to process financial transactions.
    • No Unsolicited Requests: Our staff members will never ask you to send your full credit card details, CVV, or passwords via email, SMS, or WhatsApp.
    • Disclaimer: We strongly advise against sharing sensitive financial credentials in written chat communications. Oclave Travels & Tours (Pvt) Ltd cannot accept responsibility for unauthorized disclosures made outside our secure payment links.

5. Cookies and Tracking Technologies
Our website uses “cookies” to optimize your browsing experience. Cookies are small files stored on your device that remember your preferences for future visits.
    • Cookies do not access or harm your computer.
    • You can adjust your internet browser settings to refuse cookies, though doing so may limit some functional aspects of our website.

6. Third-Party Links
Our digital platforms may contain links to external websites (such as tourist attractions or local weather services). We are not responsible for the privacy practices, terms, or content of those external websites. We encourage you to read the privacy statements of any linked site you visit.
7. Your Rights
In accordance with applicable data protection laws, you retain the right to:
    • Request access to the personal data we hold about you.
    • Request corrections to any inaccurate or incomplete personal information.
    • Request the deletion or restriction of your data, subject to legal or contractual retention requirements.

8. Updates to This Policy
Oclave Travels & Tours (Pvt) Ltd reserves the right to review, update, or alter this Privacy Policy at any time to remain compliant with changing laws and business standards. Any modifications will be posted directly to this page with an updated effective date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our team at:
    • Email: info@oclavetravels.com
    • Phone / WhatsApp: +94 772641771